Refunds are reviewed professionally and processed only for eligible failed, rejected, or unsupported orders. Approved refund requests are usually processed within 30 minutes to 5 hours, depending on payment provider and order verification.

Eligible requests

Refund review may be available when an order is rejected, unsupported, failed, or not processed by the supplier.

Information required

Submit the correct order reference, customer email, payment details, and a clear explanation of the issue.

Review process

Each request is checked against payment and supplier records. Approval is not automatic and depends on order eligibility.

Processing time

Approved refunds are usually processed within 30 minutes to 5 hours, subject to payment-provider timing.