Authorized use

Services are provided for legitimate device owners and authorized repair professionals. Customers must submit accurate device and account information.

Ordering and processing

Processing times vary by service. Orders may be delayed or rejected when supplied information is incorrect, unsupported, or incomplete.

Results and account security

Customers are responsible for protecting their account access. Completed reports, credentials, and receipts are delivered through the secured customer portal.

Payments and refunds

Payments must be verified before processing. Refund eligibility follows the published refund policy and supplier outcome.

Support

Contact support with your order reference when assistance is required.